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Terms & Conditions

Terms and conditions

(Updated 20th November 2012)

General

The term ´The Right Attitude’ or ´The Right Attitude driving school’ or ‘us’ or ‘we’ refers to the owner of The Right Attitude driving school group.
The term ‘you’or ‘your’ or ´pupil´ or ´customer´ or ´student´refers to the person receiving the training for payment.

Please ensure that you have read and understood the following terms and conditions as they are binding when you use www.the-right-attitude.co.uk or www.intensiveswithattitude.co.uk websites or when you book any driving lessons or intensive course with one of our Driving instructors.
Booking a driving lesson with us indicates that you accept these terms of use and that you agree to abide by them. If any changes are made to these Terms and Conditions, a copy will be made available for you to read by your Driving Instructor and updated on the web sites and online diary.
Continued use of the websites or receipt of lessons after this time shall signify acceptance of the latest Terms and Conditions.
You must hold a valid Provisional or FULL Driving Licence for the category B (Car) and produce it at the start of your training. Meet the DVLA medical and eyesight requirements
Whilst reserving the right to decide against giving driving tuition to any pupil, the Driving instructor will not act in any way which contravenes legislation on discrimination.
The Right Attitude driving school reserve the right to change these terms and conditions at any time.

Definition of lessons / courses.

Hourly Lesson =1 hour of driver training.
Bulk Lessons =10 or more hours of training bought at the same time.
Semi Intensive course =6 or more hours of training within the same week period. (Monday- Saturday)
Intensive course=20 or more hours of training within the same week period. (Monday- Saturday)
Training = This may include any aspect of interactive, written or Practical in-car tuition that the Driving instructor feels would be in the best interest of the pupil to aid learning.

Time limits.

Any outstanding hourly or bulk driving lessons must be completed within 2 months of the last lesson received. Lessons remaining after this time will be lost.
All intensive driving courses are valid for 6 months from payment. Any courses not started within 6 months of payment or started but no completed will be lost.
Vouchers for Intensive driving courses or driving Lessons will have a use by date printed on them.

The Right Attitude Driving School

The Right Attitude Driving School is an administration agent only and therefore does not employ any of the Driving Instructors trading under the school name. All contracts, including all Intensive Courses and bulk lessons booked are between you (the Pupil’) and the DSA Approved Driving Instructor. The Right Attitude Driving School cannot be held liable for any compensation claim from either the Driving Instructor or student, nor can it be held responsible for any traffic law violation on the part of either Instructor or the student.

Any payment dispute, claim or discussion should therefore be taken up with the Instructor and not with The Right Attitude Driving School.
The Right Attitude Driving School accepts no liability for the acts, omissions or negligence of the Driving Instructor or any injury, loss or damage arising from the use of the tuition vehicle. The Driving Instructor is a self -employed franchisee and is licensed and regulated by the government´s Driving Standards Agency.
The Right Attitude Driving School cannot be held liable for any errors that the Pupil commits whilst driving whether accompanied or unaccompanied by the Driving Instructor and whether before during or after the driving test.

The Right Attitude Driving School is not responsible for bookings made or monies paid directly to the Driving Instructor. Claims or complaints of any kind, including those for re-imbursement of unused lesson costs, should be made directly to the Driving Instructor.
‘The Right Attitude Driving School´ Driving Instructors are authorised Approved Driving Instructors (DSA ADI) or legally authorised instructors. These Instructors are self-employed and are not employed by The Right Attitude Driving School. All Driving Instructor operating under the school’s name are franchised and self-employed with their own car, equipment, and insurance.

The Right Attitude Driving School reserves the right to substitute a change of Driving Instructor or car if necessary to any lesson or intensive course.
All training vehicles are non smoking.
The Driving Instructor, as a self employed franchisee is responsible for your tuition, their conduct, and the condition of the training vehicle they supply for the pupils training.

Driving Tuition

The Driving Instructor shall give the pupil driving tuition at the rate per hour previously communicated to the pupil by The Right Attitude Driving School or the Driving Instructor.
The Driving Instructor shall charge no more per lesson or intensive course than is advertised on the web site. www.the-right-attitude.co.uk or www.intenstensiveswithattitude.co.uk
Each pupil will be taught driver training. This may include any aspect of interactive, written or Practical in-car tuition that the Driving instructor feels would be in the best interest of the pupil to aid learning, Following DSA guidelines for a full hour for each and every hour paid for by the pupil.

Training will cover all the requirements of the DSA Practical Driving Test and will include town, country and dual carriage way driving, Wet weather (weather permitting),night time driving (subject to pupils availability) and the set piece manoeuvres to a DSA standard.

If the pupil is found or believed to be under the Influence of Alcohol, Drugs or other substances which could affect their driving, the lesson will be stopped, and will be required to pay for the training booked or will lose any money paid in advance for that days training.
If the pupil is conducting an intensive course then the pupil will not be allowed to drive for that day’s intensive training and will be required to pay for any further training required to complete the course.
If the pupil is conducting a guaranteed pass course. The pupil will be required to pay for the training duration of that day.
Note - If a second incident occurs then the remaining intensive course or remaining booked lessons will be terminated with a loss of all fees paid.

A Pupil may be refused entry into the vehicle if they are wearing soiled or muddy clothing or shoes.
A valeting charge will be made for any malicious soiling of the vehicle. Any wilful damage caused to the training car or any refusal to follow the Driving Instructors instructions which then leads to damage to the training car, injury to the instructor or any damage or injury to a third party will be levied at the pupil.
Where the pupil fails to attend a pre-arranged place or time for the start of the lesson, the Driving Instructor will wait a maximum of 15 minutes before leaving. This will be then classed as a no show for which the pupil will be liable for the value of the booked training hours.

If the Driving Instructor arrives late due to circumstances beyond his/her control, the Driving Instructor will make efforts to extend the ‘finish´ time of the training by the same amount of time or add the time on to the following training session.
If the driving lesson has to be cancelled by the Driving Instructor within two working days of the booking or the Driving Instructor fails to turn up for a pre-arranged booking then the pupil will be entitled to a free ½ hr lesson to be arranged at a mutually convenient time.
If the pupil has booked 4 or more hours of training, then the pupil will be entitled to a free driving lesson of two hours to be arranged at a mutually convenient time.

The pupil will have use of the training vehicle for the Practical Driving test providing the pupil has reached a safe standard of driving required to pass the practical test.
The Driving Instructor reserves the right to refuse the pupil the use of the training car for test purposes.
Whilst every effort is made to get the pupil to this standard in a reasonable time, if it is considered by the Driving Instructor that the pupil could be a danger other road users, the DSA examiner or to themselves. They will not be allowed to use the training vehicle for the purpose of the test. The Driving Instructor will take every care to ensure that the pupil is advised with as much notice as possible. The Driving Instructors decision is final.
The cost of rebooking the Practical Test and any additional charges required for the pupil to take their Driving Test will be met by the pupil.

The Right Attitude Driving School nor the Driving Instructor will not be held responsible in any way if lessons, courses or Tests are affected in any of the following circumstances:

DSA cancelling a Practical Driving Test for whatever reason.
An accident while on a lesson prior to the practical driving test, lesson or driving course.
Mechanical failure which prevents you using the training car for your Practical Driving Test, lesson or driving course.

The Driving Instructor will make every effort to have the car repaired or a replacement car provided for your training as soon as possible.
If any or all lessons are affected, then these will be rescheduled at a mutually convenient time.
If a car is not made available to you and you are unable to take your test the Driving Instructor will provide you with 4 hours of free training plus pay for a retest.
If the Driving Instructor is taken ill, injured or the car is not road worthy, any or all lessons that are affected will be rescheduled at a mutually convenient time. If the training car is required for use on a test, The Right Attitude Driving School will on behalf of the Driving Instructor try to find a replacement Driving Instructor to take you to test.
In the unlikely event that a replacement Driving Instructor cannot be supplied, The Driving Instructor will pay for a re-test and provide 4 hours of free training before the next test.

It is your responsibility to notify The Right Attitude Driving School or your Driving Instructor of the following when making a booking for a course or test:
Your driving licence number.
Your theory certificate number & date passed.
Your pickup address if different to home address.
Any dates and or times where you are unavailable.
Any special requirements.
Any condition which could affect the driving course or Practical Driving Test.
Dates of any tests already booked which would conflict with the course you are booking.
Your tests.

It is Your responsibility to be fully aware of the requirements of the Driving Standards Agency, regarding Theory and Practical tests.
The Right Attitude Driving School or the Driving Instructor will not accept responsibility for a pupil failing to provide any relevant information that could affect either, the driving course, Theory or Practical driving test.
The pupil must be in possession of all the relevant paperwork before starting any of the courses, and produce them to the Driving Instructor for inspection at their request, and to the DSA representative at the Theory and Practical Driving Tests. Failure to provide the relevant paperwork could prevent the pupil from taking your test. The Right Attitude driving school or the Driving Instructor will have no responsibility for such documentation.

Your practical driving test

The cost of hire of the training car for the Practical Driving test period is equivalent to the cost of a one hour driving lesson period.
You will be required to pay for travelling time. This will vary depending on the distance you live from the test centre or pick up location. All travel time will be charged at a ½ hourly block rate.

All Test dates will be a minimum of 3 working days after the completion date of all Intensive driving courses, With the expection of residential courses. This will allow for movement or cancelation of test dates should you not reach the required standard required to conduct the test, without loss of test fee to the pupil.

All Training vehicles are fully insured for driver training and test purposes. A copy of the insurance and current MOT will be available for inspection upon request from the Driving Instructor.
If a driving test cannot be provided within the same week or following week of the intensive course, your Practical Test will be booked at the next available date available from the DSA that matches the pupils and Driving Instructor’s availability.

Special Offers

All Special offers are subject to availability and The Right Attitude driving school and the Driving Instructor, reserve the right to change or remove any of the offers at any time. Any offer paid for in advance will be honoured by the Driving Instructor.
All Special offers may be subject to Separate Terms & Conditions. Please ensure you check prior to payment.
Only 1 offer per person can be claimed and cannot be used in conjunction with any other offer or discounts.

Lesson Vouchers

The Right Attitude Driving School will only issue lessons vouchers for lessons paid in advance,
The lesson vouchers are valid for 6 months from the date of issue and are non-redeemable for cash. Any extension on the voucher must be requested through the office BEFORE the expiry date.
You must notify the manager of the Driving School within 7 days of making payment if they do not receive their lesson vouchers.

Payments

Our booking office uses a secure credit card system for all credit card payments. For more details about the system please call the office 08001120102.
Credit cards will only be accepted for payments through the booking office or via PayPal.

The Right Attitude Driving School will not accept responsibility for payments of cash made to the Driving Instructor, The Right Attitude Driving School will not accept any responsibility for any acts, default or failure on the part of the Driving Instructor to carry out his/her obligations.
If a payment is made through the web site or the booking office, the funds will be transferred to the Driving Instructor. Once transferred The Right Attitude Driving School will not accept responsibility for that payment and any liability for that payment is with the Driving Instructor.

The price you pay is the course price displayed on the website at the time we receive your booking.
We always endeavour to maintain the accuracy of all Information shown on the website, including our Pricing Structure. If we discover an error, we will make every effort to contact all customers as soon as possible to advise them of the error. This will allow us to reconfirm your booking, or cancel it. If we are unable to contact you we will treat the booking as cancelled. If you have already paid, you will receive a full refund.

All intensive courses and bulk lessons booked online via our website or over the phone require a non refundable deposit of £100.00. Payment must be made at the time of booking to secure the training. Any outstanding balance is to be paid in full no later than 28 days before the start date.

Making a payment from your credit/debit card using Pay Pal.

Once you have made a payment through Pay Pal you will receive a receipt / confirmation email with an invoice reference. Please retain this as your proof of purchase.

Rearrangements, Cancellations & Refunds

It is the pupil’s responsibility to phone the Driving Instructor in person as soon as they know they need to change or cancel a lesson. The priority will be to rebook the lesson as soon as possible to maintain progress.
Driving lesson cancellations must be made at LEAST 2 WORKING DAYS prior to the driving lesson; otherwise the driving lesson fee will be charged. Cancellations by TEXT OR MAIL are not acceptable.
Intensive driving courses are set course times. Therefore if any training time is cancelled or missed within the course dates, then the training time will be lost and cannot be rescheduled. This may lead to a pupil failing to reach the required standard to conduct the driving test and the refusal to release the training car for test purposes.

Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any services purchased from The Right Attitude driving school or any Driving Instructor trading under the school name for a full refund, within 7 working days of the date of confirmation, unless the services begin sooner.
If you wish to cancel an intensive courses or bulk driving lessons, such requests must be made in writing or email to receive a full refund.
You must write or email to us at the address below (see contacting us) quoting your name, address & course start date.
Cancellations by phone will not be acceptable under (DSR office of fair trading guidelines).
You must obtain a proof of posting from the post office as you may be asked for this later.
The contract becomes binding when we confirm that we have accepted your order.

When an Intensive Course or bulk driving lessons are booked and confirmed and The Right Attitude Driving School or the Driving Instructor have not received written cancellation or a rearrangement request in the form of a postal letter or email at least 21 day prior to the training start date then the course, bulk lessons will be cancelled and any deposit will be lost.

Any cancellation after the 7 day notice period and prior to 21 days before the start date will incur a 10% charge of the full cost of the intensive course or bulk driving lessons if the intensive course or bulk lessons have not been started plus the loss of the £100 deposit.

Any cancellation after completing 0-25% of the intensive course or bulk lessons will incur a 25% charge, of the remaining balance of the intensive course or bulk driving lessons.
Any cancellation after completing 25-50% of the intensive course or bulk lessons will incur a 50% charge, of the remaining balance of the intensive course or bulk driving lessons.
Any cancellation after completing 50-75% of the intensive course or bulk lessons will incur a 75% charge, of the remaining balance of the intensive course or bulk driving lessons.
Any cancellation after completing 75-100% of the intensive course or bulk lessons will incur a 100% charge, of the remaining balance of the intensive course or bulk driving lessons.

If the Pupil chooses a course unsuitable for their level of experience and or chooses to end the course before all hours are completed then The Right Attitude Driving School or the Driving Instructor will not be held responsible for this decision.
Intensive courses are not transferable to hourly Driving lessons or between Driving Instructors unless all parties agree and new Terms and Conditions are signed.

WAVIER

Any wavier from either The Right Attitude Driving School or the Driving Instructor during the continuance of this Agreement SHALL NOT constitute a waiver of /or release from the Terms and Conditions signed prior to the start of the Intensive Course or Driving lessons and therefore will not release the pupil from any liability under any of its Terms and Conditions.

COMPLAiNT PROCEDURE.

We advise you to have an informal discussion about the matter concerned with your Driving Instructor. Failing agreement or settlement of a dispute, the pupil should put the issue in writing to the Manager of The Right Attitude Driving School within 30 days of the incident. The Driving School will not accept any complaints received after the 30 day period.
The Driving School will only deal with a complaint directly from the pupil concerned.

Contacting Us

If you have any questions about our Terms & Conditions, the practices of this Driving School, or your dealings with this Driving School, please Contact us.

The Right Attitude Driving School
19 Mostyn Road
Vinters Park
Maidstone
Kent
ME145NY
Email.Info@the-right-attitude.co.uk

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

The Safety of your Personal Information

From time to time, you may be asked to submit personal information about yourself (e.g. name, address, phone number and email address etc) in order to receive or use services on our website or from our Driving Instructors. These services include newsletters, competition and personalised services. We will also need personal information in order to supply Driving Lessons, Gift Vouchers and Training Aids and /or prizes. When we collect this information we will only do so over a secure connection. If you communicate with us by email over the internet you should be aware that the nature of the internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control.

Protecting your information

We know that when you purchase items or service online you want your personal details and your credit or debit card information to be private and secure. We are committed to providing this security for you.
You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

Terms and conditions for the web sites.

TERMS OF USE

The term ´The Right Attitude’ or ´The Right Attitude driving school’ or ‘us’ or ‘we’ refers to the owner of the website.

This website is owned by and is published by The Right Attitude driving school.
The term ‘you’ or ‘your’ refers to the user or viewer of our website.

Please read these provisions carefully before using our web site. By accessing or using our web site, you agree to be bound by the provisions set out below. We may modify these provisions at any time. Any such modifications are effective immediately from the time they are included on our web site. You agree to review these provisions regularly to ensure you become aware of any modifications to them.

The use of this website is subject to the following terms of use:
The content of the pages of this website are for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the expression permission, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

While the information contained in our website is believed to be current and reliable, The Right Attitude Driving School cannot be held responsible for any errors or omissions.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

The Right Attitude Driving School takes no responsibility for the consequences of error or for any loss or damage suffered by users of any of the information published on any of these pages.
Such information does not form any basis of a contract with readers or users of this website.

Links

We do not accept any responsibility for the information practices of a web site you are able to access through a link on our web site. We make no representations about any other web sites which you may access through links on our web site. The existence of such links does not represent an endorsement by The Right Attitude Driving School of any views expressed or products or services offered.

A third party web site accessed from a link on our web site is independent from us and we have no control over the content and/or management of that web site. You view and rely upon the contents of any such third party web site at your own risk. We accept no liability to you for the contents of and/or information on any third party web site.
We shall have no liability to you for any loss or damage you may suffer if you enter into any contract as a result of viewing a third party web site linked to our web site.
We do not guarantee that any links to third party web sites contained on our web site will function correctly.

Viruses

Please note that viruses and similar destructive programs and/or code are an inherent risk of communication via the Internet.
We will use our reasonable endeavours to prevent contamination of any material downloaded by and/or sent to you with any virus or similar destructive code.
We do not, to the maximum extent permitted by law, accept any liability for any virus or similar destructive code which computer equipment and/or software used by you may suffer as a result of your accessing our web site and/or any other communication via the Internet between you and us.
It is your responsibility to scan everything which you choose to download from our web site to ensure that it is free of such items as viruses, worms, Trojan horses and other similar destructive programs and/or code.

Confidential Information

The Internet is not a secure medium and privacy cannot be assured. We cannot accept any responsibility for any harm or damage you may experience or incur by sending personal or confidential information to us over the Internet or if we send you such information at your request.
The web site is regularly audited for security purposes to ensure that its continuing security is maximised and maintained.

Contact.

Please note that any e-mail sent to or from either The Right Attitude Driving School or the service providers via this web site and any attachments may be encrypted. They may nevertheless be liable to be compromised. This is an inherent risk in relation to e-mail.
We do not, to the extent permitted by law, accept any liability (whether in contract, negligence or otherwise) for any external compromise of confidentiality and/or security in relation to transmissions sent by e-mail.

The Data Protection Act and how it protects you

The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide.
You can then decide whether you want to give it to us. To provide outstanding customer service we need accurate customer information. You can help by informing us whenever your circumstances change.

E-mail

If you e-mail us, or give us your e-mail address, we will keep a record of it. We may use it to contact you occasionally about other products and services which may interest you, unless you ask us not to do so. We will not give your e-mail address to any unauthorised third parties. When e-mailing us, always use the e-mail facility on our web sites to make sure that the content of your e-mail is secure. If you send us e-mail in other ways, remember that it will be ´insecure´ and could be intercepted. If you do send ´insecure´ e-mail, please keep the amount of confidential information you include to a minimum. We will do likewise when we reply.

Phone calls

We may record or monitor phone conversations to offer you additional security, resolve complaints, improve our service standards, and for staff training purposes.

Responsibility for customer confidentiality

Our employees are personally responsible for maintaining customer confidentiality. We provide training and education to all our staff to remind them about their obligations.

Copyright notice

Material on this site is protected by copyright. The copyright owners are The Right Attitude Driving School/Melgab. All rights reserved unless explicitly granted. You may not store on your personal computer or print copies of extracts from these pages for your personal or commercial use. You are not permitted to copy, download, store (In any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the permission of The Right Attitude Driving School/Melgab. Images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s), or sell it or misappropriate it.

Intellectual Property

All information, design, text, pictures, graphics contained in this web site and the selection and arrangement of them and all other material on this web site are the sole property of The Right Attitude Driving School/Melgab unless otherwise acknowledged. ALL RIGHTS ARE RESERVED.

Privacy Policy and Online Security

We at The Right Attitude Driving School take the privacy of your information very seriously. We aim to meet current internet best practices. Our services are designed to give you the information that you want to receive. We do not tolerate spam and will never sell, rent, lease or give away your information to any third party.

We don’t share your information

Your personal information is being provided only to The Right Attitude Driving School. We will not disclose your personal identifiable information to any person or company except where you have given us permission to do so, or where in good faith The Right Attitude Driving School believes such action is necessary to comply with a legal process. In order to obtain professional advice, we or others need to investigate or prevent crime (e.g. to fraud prevention agencies), the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent, or, there is a duty to the public to reveal the information.

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